Q1. How to get samples?

A: Samples are charged, please advise us which model you are interested to test and quantity information if you have any special requirements for samples.

Q2: How to place an order?

A: You can send email to our sales or talk to them online, tell them which model and quantity; or send email to eric@rpdled.com;

Q3: How to pay? what payment ways you accept?

A: For samples, 100%; for orders, 50% deposit first, and then finish the ballance before ship out.

Q4: How to be a distributor or exclusive seller in the local market?

A: We are warmly welcome customers who distribute or exclusive our products in the local, hope we can build a long-term, stable and good business relationship.

Q5:Tax or duties?

A: Our cost which do not include the import taxes or duties in your local customs, and we will not responsible for that charges; for the detail, please confirm with your local customs before you place the order. But we will try our best to help customers to handle it.

Q6:What is the warranty?

A:The warrants that our products are free of defects for a period of 2-5 years.We will repair or at our option replace any product that is defective.The warranty covers defects in workmanship and defective components.It does not cover damage caused by abuse, moisture damage or water.

Q7. Do you have any MOQ limit for led light order?

A: Low MOQ, 1pc for sample checking is available

Q8. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q9. Is it OK to print my logo on led light product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q10: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.

Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.